Oyster Quay Website Privacy Notice

Introduction

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

This notice applies to any personal data collected through our website.

Except as set out below, we do not share, sell, or disclose to a third party any information collected through our website.

Data Protection Officer

We have appointed a Data Protection Officer (‘DPO’) who is responsible for ensuring that our privacy policy is followed. If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our DPO, [Lauren Marshall] at [laurenm@psandb.co.uk].

Personal Data We Process

1. How we obtain personal data

The information we process about you includes information:

you have directly provided to us
that we may gather from third party databases and service providers

2. Types of personal data we collect directly

When you use our website, or our services (for example, when you create an account), we ask you to provide personal data. This can be categorised into:

Personal identifiers, such as your first and last names, title, and date of birth
Contact information, including email, phone, and postal addresses
Account information, including username and password
Records of communication, including messages, emails, and phone calls

Additionally, we may process:

Documentation confirming identity (passport, driver’s license)
Images of your face (passport photo)
Documentation confirming address (tenancy agreement, rental contract)

3. Types of personal data we collect from third parties

We supplement information you provide with data from other sources, such as:

Information that confirms your identity
Information that confirms your contact details
Unsolicited complaints by other users

4. Types of personal data we collect from your use of our services

Username and password for our website
Information contributed to our community, including reviews
Replies to polls and surveys
Technical information about your device and browser
Usage information, including interaction with messages
Communication preferences and responses to our services

5. Our use of aggregated information

We may aggregate anonymous information for statistical or demographic purposes. If aggregated information is combined with personal data, it will be treated according to this privacy notice.

6. Special personal data

We do not collect any special personal data (race, religion, sexual orientation, health, etc.) on the Oyster Quay website.

7. Information we process because of a contractual obligation

We process data necessary to provide our services under a contract, for example:

Verifying your identity
Providing services
Providing advice and suggestions

8. Information we process with your consent

Consent is obtained for non-contractual processing, e.g., non-essential cookies. You may withdraw consent by contacting Admin@oysterquay.co.uk. Withdrawal may limit your access to services.

9. Information we process for legitimate interests

We process information when we have legitimate interests, considering potential harm and reasonableness. Examples include:

Improving our services
Record-keeping
Responding to unsolicited communication
Preventing fraud
Protecting legal and intellectual property rights

10. Information processed due to legal obligation

We may process personal data to comply with statutory obligations, e.g., responding to legal authorities with proper authorisation.

11. Information processed to protect vital interests

When necessary to protect life, and no other lawful basis exists, we may process personal information, e.g., safeguarding vulnerable individuals.

12. Your personal data is not shared

We do not share or disclose personal data to third parties.

13. Information you provide publicly

Information posted publicly (reviews, messages) may be seen by others. You consent to this visibility when posting.

14. Payment information

No payment information is stored on our website.

15. Third-party advertising

Third-party advertisers may collect data via their technologies. This privacy notice does not cover their practices.

16. Disputes between users

We may share limited personal data to resolve disputes, with your consent.

17. Cookies

Cookies enhance your browsing experience and provide site functionality. Consent is required for non-essential cookies.

18. Personal identifiers from browsing activity

We record aggregate information from your browsing activity (IP, location, device) to improve website performance. Combined data may identify you if linked with other personal data.